It wasn't easy.
Last July I bought a new HP desktop with the Vista Home Premium operating system. The reason was simple -- according to the ad, as a new buyer I would be entitled to a free update to the yet-to-be-released (and highly touted) operating system, Windows 7.
Today I decided to go for it as I knew time was running out (end of December is deadline). After a call to HP where I made the purchase, I learned that one must have a copy nearby of the sales invoice. It took awhile but I finally found that piece of paper so I thought I was then home free.
Not quite. The deeper I got into HP's web site application form, filling in all the understandable details -- name, address, phone, etc. -- the final demand by HP didn't make sense. I did it, but I still don't understand it.
You must upload a copy of your sales invoice. That means you must have a scanner, be familiar with image formats (it must be of jpg format) and know how to keep the scanned size to one that is below their size required maximum, and finally be able to navigate to that image file, copy its path and name, then paste it into the web form and press the submit button.
On the positive side, I learned that I didn't need to download the update on my slow (satellite) connection. They will mail the disk using the postal service. And it's free.
Oh well, that's done -- and I thought I'd share the experience.
Len Miller