Here is a quote from a W/T article a few years ago. In all the 8 KH I attended [work locations changed] not ONE body of elders followed this direction, so if they are not minding the sheep who is? It galls me that they will quickly act if you grow a beard, or voice an opinion, or ask a question, but when your family fall foul of abuse where are the elders then?
The elders primary task is to act as shepherds. (Isaiah 32:1,2; 1Peter 5:2,3) They should be especially careful to clothe [themselves] with the tender affections of compassion, kindness, lowliness of mind, mildness, and long-suffering. (Colossians 3:12) Let them listen in a kindly way and then apply healing words from the Scriptures. (Proverbs 12:18) Some who are afflicted with painful memories have expressed appreciation for elders who make regular visits or even telephone calls to check to see how they are doing. Such contacts need not take a lot of time, but they show that Jehovah's organization cares. When the afflicted one realizes that his Christian brothers truly love him, he may be helped to recover a considerable degree of emotional balance.