Big Business is Watching You

by teejay 9 Replies latest jw friends

  • teejay
    teejay

    New Billboards Sample Radios as Cars Go By, Then Adjust

    By MATT RICHTEL

    SAN FRANCISCO, Dec. 26 Tom Langeland cannot hear your car radio. But he purports to be able to figure out what you're listening to -- whether rock 'n' roll, sports, talk or news -- in the privacy of your speeding automobile.

    As part of a $20 million investment, Mr. Langeland, a Sacramento-based entrepreneur, has erected 10 billboards that can display both video and text and can be programmed with changing messages and images. In addition, the billboards include fledgling technology that is designed to identify the radio frequencies of passers-by.

    Mr. Langeland, chief executive of the Alaris Media Network, intends to deduce demographic information from the radio stations drivers are listening to and then display advertising aimed at them based on income, sex, race and buying habit data. He said the idea was not to single out individuals, but drivers en masse. For instance, if a preponderance of rush-hour drivers are tuned to a radio station known to have affluent or educated listeners, then the advertisements at that time would be aimed at them.

    Within the next three weeks, Mr. Langeland said, he will begin modifying the content on the billboards as often as once an hour, based on the radio-listening patterns.

    The technology designed to pick up radio-listening patterns and match them against demographic information is the creation of an Alaris partner, MobilTrak, which is based in Chandler, Ariz. Phyllis R. Neill, chief operating officer of the company, said the technology worked by detecting radiation leakage that is emitted when antennae are tuned to a given radio station.

    Ms. Neill said the sensors, positioned on the billboard poles, could capture the signals of 60 to 85 percent of the passing cars. Mr. Langeland is promising advertisers the technology will capture the listening patterns of 60 percent of the cars.

    Before the so-called smart billboards were developed, 90 percent of MobilTrak's customers were car dealerships. The dealers put sensors on their lots to find out what radio stations customers, and prospective customers, were tuned into, Ms. Neill said.

    In the case of the billboards, Alaris and MobilTrak use data from Media Audit, which studies demographic patterns of radio listeners. "We can tell you the percentage of people who drove past that were married, shop at Petsmart, that make over $100,000," Ms. Neill said.

    Mr. Langeland said the advertising would not necessarily try to single out listeners to a particular station, but would come up with a composite of those listening to a mix of stations at a particular hour. T he advertisements would not change instantaneously based on the listening patterns of drivers. Rather, he said, the company will try to determine the demographics of drivers at given hours of the day, then modify the message as frequently as every hour based on the patterns.

    "There are different people on the roads on a Sunday than on a Monday or Tuesday," he said. "We'll analyze our data by hour and day by day."

    For now, Alaris has four billboards in Los Angeles; two each in San Francisco and Sacramento; one in Mantica, Calif.; and one in Louisville, Tex. It expects to add four in the San Jose area soon.

    From The New York Times on the Web (c) The New York Times Company.

  • DanTheMan
    DanTheMan

    Communism: Masses brainwashed by big gov

    Capitalism: Masses brainwashed by big biz and big media

  • Elsewhere
    Elsewhere
    Capitalism: Masses brainwashed by big biz and big media

    Must.... buy..... Cheezy Poofs.....

    Must.... buy..... Cheezy Poofs.....

    Must.... buy..... Cheezy Poofs.....

    Must.... buy..... Cheezy Poofs.....

    Must.... buy..... Cheezy Poofs.....

  • bikerchic
    bikerchic

    HUMPT!!! Now I know I'm going to always listen to my tape player and not my raido......I hate the thought of being spied on! Maybe I'm just over sensitive after experiencing years of a cult?

    Katie

  • DannyBear
    DannyBear

    Just keep your radio's tuned to Rush Limbaugh, it will make the democrats so mad, they will demand to have the signs taken down, out of sheer frustration.

  • freedom96
    freedom96

    Things are getting so advanced so quickly, it is both exciting and scary at the same time.

    The world of the "Jetsons" may not be as far away as we think. Computers are the like are getting easier and cheaper by the day, and what they can do is multiplying faster than we can imagine. I think the next couple of decades are going to be awesome!!

  • Bendrr
    Bendrr

    Big business has been getting much more nosy over the years. Think about how many stores want your address and phone number now, whether just asking for it outright or using a store discount card to get it.

    Sorry but the idea just doesn't fly with me. If you want your business to be successful, the most technically advanced advertising in the world won't amount to more than spent money if you don't have good customer service. That's a lesson I've learned over the years the hard way. My shop doesn't survive because of advertising. It survives because we have the best customer service in town. Word of mouth has been, is, and always will be the ultimate form of advertising. More customers are lost due to bad service than all other causes combined.

    Many of these businesses are spending more and more on advertising like the "smart billboards" because they are having to find new customers to replace those lost due to bad service.

    Mike.

  • Stephanus
    Stephanus

    You guys are so paranoid - do you really think this will fly in the face of privacy regs?

    As for bad customer service, do you ever think the Tower will ever cotton on to the fact that it is the way they treat their customers and salespeople (both the same people) that is driving them away from their business? Or will they continue to believe that Avertising! Advertising! Advertising the Kingdom! is a substitute for good budiness practice?

    Dannybear: LOL

  • Francois
    Francois

    Bendrr you're right on the money. Many people call it "customer NO-service" now. Businesses are aware of it and those who engage heavily in consumer-oriented businesses are finally reacting. Some are not reacting with much intelligence. Here is an example.

    Dell Computer has arguably good customer service via it's 800 technical support number. It's especially good for the first 30 days after you've purchased your computer. Dell offers 24/7 technical support. The way they pull this off is fairly ingenious. When the West coast goes to bed in the evening, the Dell customer support lines are transferred to their contractor -- in Bangalore, India, where it's early morning. And the Bangalore conractor, or sub, whatever, takes it until America begins to wake up on the East coast. The only problem with this is that some of the Indians who answer the phones can barely speak comprehensible English. So, even though Dell is giving it the old college try, there is that one hole in the service. But ya gotta give 'em credit.

    And you can always go for the old tried and true method. If you can't get satisfaction from the first person you talk to, then ask to speak to that person's supervisor. If the supervisor can't help you, ask to speak to the supervisor's supervisor. If you get any demure, like I'm the end of the line, you can blow by that with the simple observation that everyone reports to someone, and you want to speak to that person's boss. One caveat. ALWAYS get the name and extension number or some other identifying information about the person who is going to "help" you BEFORE you get into a discussion of your problem. That way, if s/he turns out to be a nasty SOB, you've got 'em by the short hairs, cause you can I.D. them. And usually your call is being recorded anyway.

    In short, consumers have got to get savvy about how customer support systems work and then work the system to your advantage. In this scenario, one party is going to be in control. Learn enough about how the system works, and that party can always be YOU.

    francois

    Edited by - francois on 18 January 2003 18:1:21

  • Kingpawn
    Kingpawn

    Stephanus,

    You guys are so paranoid - do you really think this will fly in the face of privacy regs?

    What regs are being broken? It's not like your car's being bugged. More like the Nielsen ratings--and considering how easy it is to foul up their data, or this guys by deliberately listening to the wrong station, it'll probably be a waste of money for those subscribing to get this "info."

    Could always turn your radio off. I haven't listened to mine in months. I get Rush Limbaugh, Neal Boortz, "Dr." Laura, etc.

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