As a DF person I was pleasantly suprised one day to meet an old friend, who was an elder, along with his wife. In spite of the ability of Jehovah to see all things they were very friendly and we shared some refreshment together. He offered me his business card and advised me he was now a financial adviser and could organise pensions. As my wife was looking to set up a retirement pension and feeling I could be of some help financially to my friend I fixed for him to come to our home and the plan was set up.
I was pleased to help him and trusted that he would "service"the plan and advise me, especially as we planned to dramatically increase our payments as the years passed. It is a very important aspect of pension planning to maintain regular contact with the client. But from that time on we never saw him again. The years passed, about 12 in fact and one day a voice on the telephone advised me that my wife's pension was due for a review. You bet it was, I gave him both verbal barrels and demanded why the long delay, he was 12 years late. The next thing I had the area manager of the company on the telephone. It seems my"friend" had recently left and his accounts were now in the hands of a new person. They checked my records, some details on the files were missing. It seems he was glad to take the commision but neglected ever to call again.. The area manager appologised for the gross unethical behaviour
So much for professionalism