Quickly skimmed. Written by a non-believing but sympathetic wife of a JW. She views them as kind and caring and loving people. The problems she has of seeing the kind, caring and loving individuals and not being able to split them from their obnoxious belief systems is evident all the way through.
She's very mistaken if she thinks valid criticism of Penton is that he looks to pre-2000 publications for information, or that he just hates JWs so his work is tainted on that basis. She also somehow tries to excuse the totalitarian methods of the WBTS because God's a totalitarian authority. Say wut? Oh and disfellowshipping isn't that common because there's about 40,000 a year across 80,000 congregations and besides it's a tiny proportion of the 15m members (!!). So not really something to worry about then.
Thanks for the link. Will read in greater detail when I have more time. There seems some fair points made in the aspects of where JW loyalty to things come from, even if she is unable to fit it within the framework of 'why good people do really terrible things for a religion'.