I know of some instances where the Witness janitorial personnel were reading confidential information at the Psychological Services building where they worked in the evenings. They would read things in files that were left on therapists/psychologists desks and gossip about the witnesses that were getting help.
This was a gross violation even before the days of HIPAA. But HIPAA has helped make the medical and psychological professionals more alert to the importance of locking up files, not leaving them out for passersby, and tightlipped to those who have no right to information.
It is vitally important that violations of these kind be reported to employers because you can be sure that other people will be affected if the situation is not dealt with.
How could a client trust that they and their families will get appropriate care and attention if staff will not talk to them or impart necessary information?
I would think, in the interest of professionalism, that witnesses working as receptionists, etc would see the need to deal with clients, patients, and others with the upmost respect and care for their well being. It is sad that some Witnesses would be so lacking in insight. To paraphrase that one popular saying: How would Jesus treat disfellowshiped/disassociated/inactive persons if he was a receptionist?! Or a Janitor?! Doctor or Nurse?!
To act in an unkind, unprofessional manner shows arrogance and an attitude that the clients have no redeeming values, no hope for redemption, or even appropriate physical and emotional assistance, etc. Where does it say in the Bible that Christians should be rude and engage in harmful acts at their places of employment towards anybody?!