A cursory thought I had while listening to her testimony late last night was that, in theory and as evidenced by their own written material (especially the Awake! articles from the late 80's and early 90's), the WTS has the tools and exceptional communication systems in place that are needed to establish and maintain 'best practices'. They *do* know how to get their adherents' attention. They *could* present the protective information and values from the platform and/or in their WT study articles. They have an army of volunteers who are not afraid to walk up to strangers and present a message that they deem important.
They have everything in place that could actually effect a significant change that would benefit people on a deep and personal level.
They could. But they don't.
Instead they choose to bolster their image at the expense of their substance and their humanity.