RedhorseWoman
You said,
Excuse me, but this makes no sense. You are saying that the Society has no time to send a form letter to the questioner, photocopy and forward a letter to the local congregation for additional followup; but they DO have time to PERSONALLY ANSWER all these letters?[Theatrics sniped]
Your pleading presumes that a personal reply is the exception rather than the rule. In fact that Society’s policy is to respond to individuals regarding personal letters. Optionally the Society will copy local elders.
For the benefit of all, we would like to set out here the policy of the Watch Tower Society in answering questions received…. The Society is glad to be of help to all who sincerely seek answers to questions that call for a Bible answer. First of all, a personal answer is sent by mail to the one who inquires.—Questions from Readers, The Watchtower, 1960 11/1: 671.
It is the Society’s policy is to respond to individuals regarding their personal letters. While that is the policy that does not mean that there are no exceptions. For example, letters that are blatantly insincere are usually not responded to. However, whether the Society copies letters to local elders remains an option and is only done occasionally.
Now, RedhorseWoman, considering your penchant for mathematical probability, would you care to offer an opinion on how inclined the Society is to copy local elders on every personal letter sent AFTER having already expended time on a personal reply?
Friend