Thank you so much for your advice wha happened. The president already knows about it cause my boss walked in midway through the conversation and got the president involved right away. The client loves me and I stayed calmed and just apologized through the entire conversation. I mean, she was yelling she was so mad. Then, I sent a follow up email and she responded that it wasn't my fault and she was going to call the president about it.
She doesn't even want me to call her for awhile to give her time to get over it. I'm wondering if she may feel bad that she took it out on me? I'm pretty sure I called her when she was under a lot of pressure and stress and right after he must have pissed her off, cause she's normally really sweet.
You think she will still do business with me after all that?