How did they not realize this before the RC brought it to their attention? Really? Are they that dense? They are just now realizing how bad their policies are? Nope, not buying that for one second... IMO, they've always known what their policies would do, and chose to try and protect their own image/reputation.
I think if change were to happen, it would be because of legal reasons only. Or, because it's hurting their image MORE by not changing their policies.