I think you may be missing the point, most people that want God to step in and fix things have their OWN idea of who and what God is, OR they don't believe in God and are trying to make a point, others are asking a genuine question and looking for a genuine answer because they truly want to know why.
I think you're missing the point, that your question is meaningless - rather, it is misdirection - making the issue "Who is God" rather than "Why doesn't God help us". People want THE God to step in and fix things, if he is THE God then he will obviously fix it better than any of us could even imagine. But the fact is, even if he exists, he doesn nothing that has any meaningful impact on our world, much less does anything to actually help anyone or anything on this earth avoid suffering. So there are a few possible conclusions;
1. He has his reasons for refusing to help us. Maybe he's teaching us lessons, maybe he is detained, maybe he is impotent, maybe he is incompetent, maybe he is spiteful. The explanations for his inaction by his alleged followers are as numerous as the sands, and all seem to have deep logical flaws.
2. He simply does not care about us.
3. He does not exist.
You obviously subscribe to some version of conclusion 1. The only form of question 1 which I personally think is a satisfactory answer is that he is incapable of helping us, maybe because he lacks the power or is incompetent. If he has the power, but refuses, then he is malevolent. So if he exists, something must be keeping him from helping us. Conclusion 2 is hurtful, but logical. Conclusion 3 seems most palatable. No complex or hurtful explanations for his inaction are necessary. And since his existence or nonexistence doesn't seem to impact us either way, it is probably best to just suppose he does not exist - the default position, the position we would all take if our ancestors hadn't invented Russell's teapot millenia ago.