Tech
I agree that those things take place all the time, and that we can tune into them.
However my personal stance is that I presume someone is genuine unless there is strong evidence to the contrary. In this case when I listened to the interview I found I had no personal reason to doubt that she meant everything she said.
I have close family members who believe primarily because not to believe would leave them without hope of seeing ones they have lost. I know this syndrome well. It's no logical basis for belief in anything in particular and yet it is a strong influencer, and those who have it as their foundation are not easily moved from that.
FG