Thanks for saying that Steve. Yes I normally do explain the library policy for accepting items for diplay and if she had handed it to me and said we are JWs please display this it would have been straightforward. I was dumbfounded by the barefaced lie.
My mind was racing but when a person says we represent one organization but they clearly represent something else entirely it is very difficult to speak especially, as you say, when one has to be tactful. Next time I will be ready for them.