Yes my daughter escaped storm Desmond on Monday after forty-eight hours without heat, internet and with only a patchy phone signal. I didn't know how the heck she was going to get home because her local station was flooded. Eventually her university laid on free buses to the next city so the students could catch a train there.
When she got to the front of the enormous ticket queue she was told students that had already purchased tickets for the end of the week could use them early, no extra charge. When she had to change trains an hour and three quarters later the conducter also accepted her wrongly dated ticket because she had travelled from flooded Lancashire. Nice, helpful reasonable people in a difficult time getting kids home safely to their families for Christmas. People are good, that's it.