I noticed that in the years I was in, many widowed and widows, and others who had no family in the congregation suffered in silence. The support from just the listening ear so often needed was not there.
Of course, Elders themselves in common with many, have problems and issues and need support too, but that support could often come from mutual support of others. When I was in, and I was coming to terms with quite difficult situations, I found that immersing myself in helping and listening to others often served to help myself too.
In the thirty plus years I was in, I found that Elders, particularly ambitious ones, had little empathy or time for those who needed support. They failed to tend for all the flock, not just those who might be advantageous to their own ambition for recognition.
Such a shame.....