Simon:
Sounds like it's all messed up. I rarely do 'upgrade' installations as they never go smoothly. A clean install is always best.
Messed up is right. Clean install..got it. The IS Mgr admitted that many people in the Company are having compatibility problems because they everyone is on different versions. He takes the blame for that. We seem to be spending so much time fighting our computers and tempers get short when you have a job to do. And you're right about the money/resources/time thing. But I have a job to do also. I try very hard to be patient with the IS guys normally but when I'm up against a deadline and ignored by IS and given excuse after excuse, I turn into a raving bulldozer. And guess who is giving me the deadline. You got it. My boss.
JeffT:
Get to all the meetings and go out in field service more, that should fix everything
I tell ya what. With the time I have put in on this thing this month, I would have been way (I mean WAY) over the national average for the month.
Seriously, I think you need a competent IS person to fix this.
I'm stuck with what we have and that's real questionnable at this point. All 4 IS guys have been involved in this and getting nowhere.
It seems none of them really have the time to devote to the solution. As I stated earlier, my boss told the IS Mgr (actually he's a Director and head of the IS Dept.), “I don’t know if you know Karen very well but she will not just let this drop until it’s fixed. If it’s not fixed, we are not going to have a Happy New Year.” Trust me. He wasn't kidding. I'm up against deadlines, too, and nobody, I mean nobody, messes with my ability to get my job done! The IS Mgr has finally agreed to do it right and now my boss and he are arguing about whether to give it a temp fix (my boss) or take the time to fix it properly (IS Mgr). And true to form, my boss once again causes more problems than he solves.
Among other things that means don't call microsoft.
I'm glad somebody agrees with me about Microsoft. When IS told me that I could call Microsoft, I just looked at them like they were crazy. In the first place, they are the IS Dept; not me. In the second place, I had visions of hours on the phone coming to no solution. Been there. I'm sure my boss would have loved having no assistant while I spent all day on the phone correcting a computer problem that IS should be working on!
Sounds to me like your whole system needs to be reinstalled, or better yet replaced.
I've been fighting for a fix and not just a temporary "going back to the old version fix" but it's my boss that is giving me the problem. He's a "I don't want to hear it, just get it done, while I stick my head in a hole type of person". The IS Mgr wants to reinstall Windows 2002 and Office Suite 2002 and work with Microsoft, if necessary, from there. I AGREE. And once again, folks, Karen butts heads with her boss (for the 400th time).
By this time next week, I'll probably be looking for another job.
Thanks.
Trot
"Wicked men obey from fear; good men, from love".... Aristotle. You can love and obey Christ without intervention from an organization.