Cedars,
What I'm pointing out is that I'm sure they get a lot of questions that I'm quite sure are either redundant or downright strange. They've printed a lot of material over the years, so why would they want to reiterate something they've already stated?
When I was an elder, there were some folks that asked some really strange questions. While I made a sincere effort to answer questions, there were times I could tell that people simply didn't bother to do a little research on their own.
But as I said, the WTS has cultivated this dependency, and so the common jw is often afraid to make a decision without consulting them first.
As the saying goes: "There's no such thing as a stupid question. Just stupid people that ask questions".