How ironic. That is a bald-faced lie.
EG: We had a very poor family, who rented from a rich and powerful elder. They had no furnace oil and 5 kids, and asked him for help with the oil. He said 'we are here to take care of your spiritual needs, not your physical ones'.
This was something I learned decades later, from a relative and reliable source. And that particular elder was a mean and scary man, to which I can personally attest. :' (
[Edit and note: individuals do help others - I am talking about church aid, which in the above case, could have been provided - other churches would]
I'm kinda old, and 4th generation JW, and have never heard of the JWS organization ever helping any of their members by giving them help, be it clothing, cash, food, housing, you name it.