willyloman is right on the button. His recollections match mine exactly.
One item, perhaps with a demonstration of an effective shepherding call, will stress the loving personal interest that elders must take in the flock. After lunch a letter will read, or a manuscript item, that effectively says what rules must be followed.
Then of course they get back home and deal with realty and have to fit 101 things in before the next meeting and the stuff that the PO asks for are more pressing than seeing the person that you really want to.
Sure, the dubs can recall the appropriate counsel to do good, but the system makes it very hard to achieve.