If the elders tell the congregation to shun someone, they will do a good job at it.
If the elders tell the congregation to be good to one another and forgive one another, it doesn't always happen.
If someone is in need in the congregation, it doesn't mean that they will be helped.
So, why are the witnesses better at being mean or insensitive, rather than nice and caring and generous?
My sister is not a witness. She is of another religion, and when someone in the congregation needs help, they go full speed ahead to help. This is what she told me...
She told me that a person in her congregation needed medical help, and it would cost too much to be treated right now, so he is waiting to be treated because he doensn't have the money to get treated right now. If he waits a few months, he will be treated with our universal health care which is free, but takes longer.
So, my sister organized a spaghetti dinner for the whole congregation. Many people of her congregation paid $10 for the dinner, and they were able to obtain over $1000. They gave that money to the person in the congregaion who needed it to get treated, and he was able to get treated months ahead of time.
Thats what I call love and care.
You won't see this in the JW org. My sister and parents were surprised that in the JW's they didn't have such love for one another...