For the longest time, I was convinced that any "lack of love" was a "local problem" in isolated congregations, due to certain personalities, and that it did not reflect the overall status of the organization as a whole. Having grown up in a single congregation for over a decade, and being "love bombed" when visiting other More Spiritual™ congregations only tended to reinforce that belief.
However, since then, I've been a member of half a dozen congregations since then, the blinders have come off and the "lack of love" is quite obviously a systemic problem rather than a matter of being an unfortunate string of "isolated" "local problems".
Some JWs refuse to see it though, and are on that quest to find the elusive Spiritual Paradise™, that amazingly loving congregation that will allow their spirituality to flourish. They'll move from one area to another in search of it, even after being disappointed in one place after another, believing that such a place actually exists.