John,
The main focus of any successful discussion forum should be information.
Information is the life blood of a forum. Chat, while usefuul can bury the heart of a forum. If you make a discussion site interesting, vibrant and informative the problems with anti-social behavior will be minimized. Have a board that makes no pretensions to 'support' or 'help'. The best of help, especially to curious, anxious or desperate JW's is information. Even if the Board gets wild on occasion, they will return to LEARN.
This was the real success story of this Board in the early days. That is why there is a clamoring for it to be archived. Not because of the 'cuddly', back-slapping threads, they will be forgotten in days, but because of the tremendous fund of information that make up its annals.
HS
Interesting concept. What would be your approach to encouraging such posts?