Human interaction today too often seems to feature either playing the role of "offender" or "offended." Most parties involved in an altercation plead "not guilty" regardless of the evidence.
But are there times when a simple unconditional "I'm sorry" might prevent a harmless spark from becoming a raging inferno?
I pesonally have offended people hundreds of times during my life and have been offended to the same extent. I can not recall an instance when another party offered an apology without adding, to the effect, either " you didn't understand" or "I'm imperfect, get over it"!
It seems that what we need to work on as a society is acepting responsibility for damages done without attempting to deny anything occured. For instance, those who have had negative experiences within the WBTS might have found closure sooner and moved on if those involved had simply stated "I'm sorry if I caused pain" ... period