It's truly sad to see how much the Watchtower society restrains the natural decency and mercy that humans are normally compelled to extend to others.
Likely those elders were touched by the raw emotional account from you, but that feeling was superceded by the sense of duty to obbey the organization that is constantly in the back of their minds.
I remember in my hall, when we had DFed people, although nobody would talk to them (publicly) many of the brothers and sisters would " sneak in" a smile, or a wink, or even a silent "hello" to them, naturally motivated by common decency in their hearts, while "mommy org" robbed them of the proper christian right to show mercy and love to the struggling brothers among us, as shown by Jesus.