I work at a very recognizable company (Hint they are the father (mother?) of the TLA). As one of the Rank and File at that company I can say even my direct manager has no clue what my job is like on a day to day basis. Forget about the next manager up the chain they are utterly clueless to what is really going on around them. The things that come out of their mouths amaze me.
I can't imagine how that happens but it obviously does. You will never convince me that the same thing isn't going on inside the Borg. The minute you become a servant you forget where you came from and the same thing goes for the next step when moving to elder-hood. I had a good friend that was a servant who became an elder and the instant he became an elder he went from being encouraging to being judgmental.
There must be some sort of psychological study on it, if not there should be, maybe that will be my claim to fame.