Thought this was a clever little ruse.
It's on page 11 of the instructions booklet.
REFUND
The “Refund” function is used to reverse a credit card transaction after it has been settled.
The “Refund” function has been disabled. Any donor whose debit or credit transaction
requires a refund should be sent to the assembly overseer or his assistant. The reason a donor
is sent to the assembly overseer or his assistant is because they are available while brothers
working in the Accounts Department are usually working in an office that is not accessible
due to security reasons.
Please do not tell the donor to call their credit card company to reverse the transaction.
There is a significant fee to the Assembly Hall for handling a reversal in this way.
Read it in full:
ftp://dushelov.no-ip.org/wtlib/WTPUB-eng/other/2011-November-Kingdom-Ministry.pdf
Splash