C&A,
Sorry you are having to go through all of this. One question... she went to TWO conventions? I thought that was discouraged - or at least it was years ago.
Did she REALLY need to go twice? Perhaps because she didn't listen the first time?
Sorry - I can't remember any of the rest of her letter... it kinda went like... blah... blah... blah...
Oh. And if you choose to reply to her drivel, the best response is a generic one-liner. It must have taken her many many hours of typing and 'research' to get her e-mail (or letter) written. When you respond with a simple...
'oh. Okay. Thanks for your letter.'
...type of response, it kinda throws them. They are expecting a 'fight' or a rebuttal. Don't give it to her.
Regards,
Jim TX