Convention first aid staff is not equipped to handle complex issues. I wouldn't trust my child to them or expect them to treat her. I might trust them to apply a bandaid.
This is a non-issue for me. The Watchtower truthfully said they weren't capable. What makes us think they should be? or would be? The WT is a religious institution, not a health-care facility. IF we want to find issues to address, let's look for real issues. This is no more than a temper tantrum and a misdirected one at that.