He looks too old to be terribly savvy about CRM. Just saying. While I won't say its only for young people, it is a young man's game these days.
My company bigwig was tallking about how with all their business-y attire at HQ, they had some amazing, highly recommended web designers come to corporate the other day-not on time, not dressed to do "business" (sandals were mentioned, along with t-shirts and board shorts) and basically in every way showing that they they were totally on their game so far as their business expertise. They were asking good questions and developing strategies for improving the system from the start (though it was a bit later than they originally expected :) )
That guy looked like a JW elder. Few dress like that even in corporate positions anymore (save at big deal events) unless they are insurance salesmen or JWs.