A month ago I was scheduled to have eye surgery for cataracts at a local hospital. The day before the procedure my doctor's office called me and changed my 10:00 am appointment to 6:00 am the next morning. When I arrived for registration, the receptionist questioned why my appointment was changed and I said that they told me that they needed time for the pre-op procedure. She argued that the change in appointments was unusual, and that "something must be wrong" if they did that. She repeated it several times until I said that I did not want to discuss it further as I was already nervous about being there and I would find out the reason when I got upstairs. (It was simply because several other patients were scheduled for that day, and they had to adjust the times to fit everyone in.)
I contacted the Patient Advocate the next day, and upon hearing my story, she apologized profusely, and indicated that she knew who that receptionist was, and I gathered that they had problems with her previously. A few days later, the receptionist's supervisor called me and told me that this was her (receptionist's) last week of work, and that "it was agreed that she should find employment elsewhere" because they'd had problems and complaints about her for some time. I've worked in hospitals, and I know that her behavior is not just unprofessional, but harmful to the emotional well being of patients who are seeking care.