I tend to agree that the GB members were, in the past, mysterious and thought of as so much better than the members. And now that image is shot to hell.
The "overlapping generation" along with other strange changes allowed many hardcore JW's to start questioning.
But it is money problems that really do it to hurt the organization among the membership. From reduced printing to layoffs to the big money grab and now there just isn't enough money for anything, the membership is seeing a lack of God's blessings.