I was in contact with Randy very, very early in my journey. He, along with Ray Franz, provided very thoughtful replies to my many queries. I was lost, afraid and trying to come to terms with life in an organization that prioritised obedience over everything else. The organization I had once believed was loving and devoted to 'the Truth' was revealing a side which strongly suggested individuals did not matter and were easily expelled.
I remember thinking at the time, "If the organization so readily vilifies and misrepresents these guys, I honestly don't stand a chance." It was the first time I realised that even "ordinary" rank and file JWs would drop you as quick as look at you if you were perceived to be questioning anything.
I have no doubt that I am where I am today because these and other former Witnesses boldly spoke up about injustices and spoke in reasonable, compelling and loving ways about the truth about 'the Truth' (TTAT).
Prior to this, the quality of the material criticising the organization was, with few exceptions, largely inflammatory and ill-informed.