Can I answer your question with a question? LOL!
How many times have you ever heard of an Elder apologizing for wrongdoing, or for "stumbling" someone?
Yes, the WTBTS likes to have official articles that warn Elders of hurting the flock, ( probably for legal CYA ) but when something actually happens, are the Elders ever held to that standard? Is the problem ever their fault, even at the local level?
I have personally never witnessed, or heard of an Elder apologizing to a non-Elder. The men with leadership positions in the WTBTS are all Elders who have come up through the ranks. The older GB still love the story of the "humble" brother who was verbally abused by Rutherford. The brother did not want to talk to Rutherford ( who we all know was a heavy-drinking, legalistic, bombastic, authoritarian with delusions of grandeur ) because his feelings were hurt by Rutherford's non-tactful, unloving manner.
Did Rutherford apologize? Is that the heartwarming story passed along to this day? The story of how Rutherford stopped what he was doing, placed his hands upon one brother's shoulders, looked him in the eye and said, "I am so incredibly sorry to what I said to you. That was unacceptable. Do you think you could forgive me?", will NEVER be told. On the other hand, the story of "Satan" the magical spirit lion, stalking a brother and hardening his heart against the anointed one of Jehovah lives on.
A massive failure caused by the WTBTS's cumulative behavior would have to take place for any reform to occur. The ORG as we know it would have to die for any meaningful change to take place. Will that ever happen?
DD