So apparently Robert Hendricks the spin doctor of the WT society has been proudly telling news channels how wonderful the WT org has been during the 2 years of the pandemic, checking in with each and every member to meet their needs on a weekly basis.
Except, based on the comments of former JW friends on Facebook, it's news to most of them since they are screaming out that they were totally neglected by the elders/ms throughout most of that period. A couple even said that because of being ignored by the congregation during this time, that they have walked away completely.
But I guess the majority will feel that the eldership was too busy learning how to work Zoom that they didn't have the time to check on the flock.
I remember that the elders manual used to be called "Shepherd the Flock of God" - so I do wonder how many elders were ever trained in how to shepherd and told that it means long hours of work and actually involves contacting people?