Good grief!
Beryl I can sympathize. It seems that when some people pick up a phone, their IQ drops immediately by 1/2. I work in auto repair myself, but over the years I've definitely gotten my own share of lunatics on the phone. That's one thing I like about my current job is that I don't have to bother with answering the phone, we've got full-time office staff for that. Now I just let it ring.
But when I used to work in shops where I had to answer the phone, I got this sinking feeling sometimes when the phone would ring. Memorable calls include "I've got a cordless phone. Can I take the phone out to the car and try to crank it and let you listen to it and maybe you can tell me what's wrong?". (answer: "no" followed by me hanging up). "I need to have my car towed in for an oil change". ("why do you need to have it towed?") A friend of mine worked at a Napa auto parts store and this lady called up wanting to buy a key for her car's engine. Seems the engine had locked up so she decided she needed a key. Then there was this one guy who called and "just wanted someone to talk to". I hung up on him.
Auto shops get a large number of calls from telemarketers. Always some girl with a pretty voice who starts off telling me about light bulbs she's selling, or other shop supplies, then suddenly she'll stop and ask me if I like adult videos. The first few I just hung up on, but then I heard a good friend of mine in action and decided to start having a little fun with them myself. I started playing along, telling the girl "hey yeah I do like pornos. You sound pretty hot yourself, you in any of 'em?". The good ones always tell you they are. Then I drop the bomb and say "well sure I'd love some videos. You got any with horses in 'em?" "um no uh......no sir.....that's.....no....." "Well what about dogs then?!" "um....uh.....<stammer>....." "Well what the hell good are you then?!" and I hang up. After a few times of that, they quit calling.
Beryl, you need some cheering up. Take a look at this site: www.customerssuck.com
I think you'll get a good laugh.
Mike.