Sirona I would recommend a quick study of Carl Rogers theory of "Person centred counselling", Its an easy to learn theory that can help you during times such as the one you mention. The key is to provide the right environment through empathy, unconditional positive regard and congruence. Remember you dont have to have ANY of the answers, just a listening and true empathy towards the person, then the person will grow and will not be stunted by the grief.
Sorry I didnt provide an answer and that the above sounds like a deep study subject, but just a quick overview of this theory via the net will be of help to you
Brummie