A sister told me about an incident in her congo that really shook her faith. A young man, a pioneer, died one Saturday while working around the house. He apparently had some sort of heart problem that had gone undiagnosed and was lifting furniture and just keeled over. His father, an elder, was away at one of those elder schools the WTS holds every couple of years. He was rushed to the hospital in an ambulance but was DOA. This all happened near the end of the first day of the E school and by the time the cell phones started ringing, all the elders were already heading for home, a 30 minute drive for most of them.
The next day, Sunday, was the second day of the E meeting. Most of these elders knew the family, including his father and fellow elder. But they all showed up at the assembly site for the E school. Only the grieving father was missing. Because the school was scheduled well in advance, an elder from a nearby circuit (assigned to the school on a different date) was asked to come in and give the public talk. He arrived, not knowing anything about the circumstances. When told by one of the MS's about the congregation's collective shock and grief, the guy launched into his prepared talk without a word about what had happened. The sister said the entire congo was in tears and wanted more than anything to be comforted, but this guy went thru the drill on some doctrinal topic as though nothing had occurred.
Meanwhile, at the school, the elders settled for a mention of the boy and her family in the opening prayer and then went on with the agenda, which was of course about getting the friends to do more and how to exercise control over the minions. Noticeably absent was the lesson on caring for others and consoling them as needed.