Many members are feeling let down and disappointed due to the failure of the promise that a new world would come during the last century. They are bruised and, in some cases, angry. Thousands have left, some after a lifetime of dedicated service. If you have JW relatives who you want to help, it is essential to respect and sympathise with the situation that the Witness you care for has found his or her self in.
Most Witnesses are principled people who place honesty high on their list of priorities. Appealing to their sense of honesty as a legitimate reason to examine their beliefs, at a pace they can cope with, is a good place to start. Witnesses that find the courage to do this can find that although their conscious minds can make quite rapid changes, their emotional or unconscious minds take far longer to make adjustments. This is true of all people but more so with Witnesses because they have invested so much in their faith.