Interesting that they finally saw the need for this "training".
People living impossible lives will eventually crack.
About two years ago the elders were at my home for a JW family member in suicidal distress. One of the two elder's excused himself to take a phone call in private and I figured he was consulting with headquarters on direction. I watched with interest how they'd handle it. They pretty much ignored me, the inactive one.
They read a few scriptures and referred the family member to a local charity organization for a mental health check-up. To their credit, they did offer the family member emotional support and didn't leave until they were convinced they'd be ok.
The happiest people in the world. Riiiiiight.
It must be a pretty pervasive issue if they need to put out training videos.
Too bad they won't acknowledge their own fantasy world and empty promises as a huge part of the problem, especially to disappointed born-ins who bought into it all for decades of their lives.