DesirousofChange is dead on. They could care less. This organization keeps them on the hamster wheel and they just can't be bothered with you. We experienced that too.
I know it is perplexing...on the one hand you are glad they have left you alone but then it is so disturbing that they will let one go so easy. So much for leaving the 99 sheep to retrieve the 1 lost one. Hypocrites!!!