Uhm... so your surprised that a switchboard operator didnt answer a rather random question ? Why not ask him or her their view on soy vs almond milk... or Pluto: planet or large astroid?
What did you expect from some whos job it is to direct incoming phone calls? They are literally once removed from “press 1 to reach the legal department” but since you wanted to engage in ambush style antics and they didnt dance to your tune you come here to cry foul?
Go find something real to be outraged about.