That was Bud Lyman....wife Winnie...became a jw in his 40's, daughter killed in car accident. He was a nice guy but they ground him down and he left the CO work to be closer to his granddaughter.
I remember he asked the elders from the platform how many knew the young ones (19 and younger) in their congregation....their names and greeted them at the meeting. After talking to the children before the meeting, he had their names down and he interviewed them on stage. They were comfortable right away with him and his wife. He stressed that the elders and other older jws take the time at each meeting to get to know younger ones, especially their own children.
But he wasn't able to stand up to the administration in a couple of cases that ended up being swept under the rug....it haunted him.