i just returned a customer's phone call and heard that on the voice mail.
every now and then these come along, and i experience a few emotions or thoughts.
my thoughts and experiences, and yes i know everyone isn't like this and there are a lot of great, humble, christ serving people here and out there...this isn't directed at you:.
Well, I consider that the person is trying to be nice, but it does annoy me just a bit. It's hard to explain why. It just seems cheesy and presumptuous. Mainly presumptuous.
To turn this around a bit, how do you Christians feel when pagans tell you "Bright Blessings" or "Blessed be!". Or better yet, how about "Ave Satanus!"
i'm a fading dub, but still active, and still in contact with other jws.
a pioneer jw came up to me yesterday, and invited me over to his place for dinner tonight.
i told him i couldn't come as i had night school.
what ever happened to wendy burgers?
they finished their uk operation about 10 years ago , are they still big in the usa?.
i used to love the square burgers that made them famous and the fries were good as well , including a nice salad bar, far better then the mc**** that we see on every street now..
our friend hambeak just got the most dreaded phone call from his jw child.
the news was passed on as he was asked for by name and not as"dad" and let known that "they" just called to let him know that his other son, brian, age 26, is dead.
he was in a car accident.
with interest i find that once again the lds faith is cast as the twin tower of mordor to the watchtower orthanc.
we are not the same my precious.
read these quotes below to see just how different we really are.
The most important difference I've observed is simply that Mormons allow their members to be a member of the society in which they live. In fact, it's an expectation.
What that tells me is that the dogma can be as kooky as you like as long as you're allowed to live a relatively normal social life.
i hate when people use the "i'm new here" excuse, and then do absolutely nothing to try and find out what you are inquiring about or at least transfer you to someone that can help.. what are some of your "customer service" pet peeves?.
"People who think asking for a supervisor means anything?" --- In call centers, supervisors often are just reps who rotate the positions and take pay cuts to do it. The person you talked too first, probably knew more then the person you transferred too.
You know, the first support company I worked for did this too. But they were more experienced reps rather than less. I think this will eventually, one way or another, bite companies in the ass. It's a mistake to treat customers as if they need a "handler" rather than someone who can, you know, actually help them with their problem.
Unless you have the call recorded. Your notes will most likely be dealt with in a fashion that if they do not match the notes on the account, they did not happen.
No, the notes are for your benefit, not so you can compare them to anything else. It's just so you can remember what was discussed.
Most call centers are in India, or have thousands of reps nationwide that work on a system that they take what ever call is next and can never be reached again.
Not true... yet. Some, many, but not most.
Try to get a case number of some sort of call tracking number. I can't imagine a call center not using some sort of call tracking system and they're going to have some way of looking up prior cases.I agree with this. Just remember, the disclaimer of "This call may be recorded" does not mean all calls are recorded and stored. That would require an enormous amount of computer space. Most call centers record less then 5 calls a month per rep, that they keep, and a offline quality assurance group listens to those to get a sample of how the rep is doing. Just don't as them to look that up, it wont happen.
Not as much disk space as you might think. And HDDs are very, very cheap these days. But, yeah, they never record every call.
I have a good idea of the sort of CS call center you work in. You probably deal with end users, or the general public. Your experience is fairly common I think. But it's a slightly different story doing CS support or any sort of technical support for other companies rather than the general public.
I think support and CS gets a bad reputation, and not necessarily unduly. But if a person calls in with a bad attitude to begin with, they're only doing themselves more harm. The rep has no control over how long a hold time there is. And each rep is different, some smarter, some dumber, some younger, some older, etc., just like in "real life".
That being said, it is very bad service when a rep turns on the customer because of their bad attitude. I can't tell you the number of times I've turned an initially bad experience with a disgruntled customer into a positive experience for both of us. To treat a customer worse because they are upset or yelling or whatever is a mistake.
i know there may not be an answer to this question, but i am truly interested in other's views.
i know many are of various beliefs and some do not believe in god at all.. the question is: why does god not stop the suffering?
i watch so many suffer for no reason and no matter how i try to figure it out, i always come back to the fact that a loving parent would not allow their child to suffer needlessly.
"If nothing is permanent, how can permanence be realized?" daystar, how can a man return to a place he never left ?
You were the one who said permanence must be realized, Siddha. Yet, permanence is an illusion, which I agree with. You are saying things that sound erudite, but yet are nonsense, and not in a good way.
http://www.youtube.com/watch?v=c2ungghdr9e.
you gotta see this guy in action.
and the girls in the front row, their reaction.. purps.
i know there may not be an answer to this question, but i am truly interested in other's views.
i know many are of various beliefs and some do not believe in god at all.. the question is: why does god not stop the suffering?
i watch so many suffer for no reason and no matter how i try to figure it out, i always come back to the fact that a loving parent would not allow their child to suffer needlessly.
Essentially, the Eastern mind moves away from the specific toward the general.
The Western mind moves away from the general toward the specific.
This occurred to me some time ago. Nowhere is this more obvious than in the esoteric arenas, where Eastern mysticism seeks to empty the mind (meditation, etc.) and the Western seeks to overload it (Gematria, QBLH, etc.), both with the ultimate goal of Enlightenment.
i hate when people use the "i'm new here" excuse, and then do absolutely nothing to try and find out what you are inquiring about or at least transfer you to someone that can help.. what are some of your "customer service" pet peeves?.
One other pet peeve I have is being told, "Please hold," and then placed on hold. Nothing irritates more than that. Please ask permission to place me on hold, and when you do, please don't tell me, "I'll be back in a second."
Oh yes. Absolutely! Most CS reps never get any good training on how to, you know, actually serve customers. A lot of it is corporate culture though. If you're an individual paying $60/month for something, you are not very important at all in the scheme of things. And in a large corporation, they really don't care very much about you at all. So why would they pay for CS training for people who get paid very little to begin with and won't likely still be there in 6-12 months anyway? And then, the company expects certain numbers from the group as well. They very often care less about actual customer service than they do about the number of calls a rep "handles".
I fought this for most of a year in the first call center job I had supporting end user PC owners for a major, major OEM. I had pretty bad stats because I refused to screw the client over. And my job was at risk more than once because I didn't rip off the customers by charging them for crap they didn't need or for fixing things that were not their faults.
It's all about the money. See how they treat you when you represent a $2,000,000 corporate account. I bend over backwards for my high dollar clients, and am all too often told to bend even further.