Richie, I think maybe I will get a big stick...yes that should do.
Happy Guy(: Two things
1.What is this self respect you speak of ?
2. Work? What work? (as she stares at thirty files)
lola
Posts by lola28
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24What would you do?
by lola28 inokay guys i need your help.
here is the story, i work in auto insurance and i have a client that has been giving me problems.
about two months ago this guy called in for a quote i gave him a quote and hoped that he would not like it and go else where.
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24
What would you do?
by lola28 inokay guys i need your help.
here is the story, i work in auto insurance and i have a client that has been giving me problems.
about two months ago this guy called in for a quote i gave him a quote and hoped that he would not like it and go else where.
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lola28
Thank you guys for your help,
Brenda when he called to make the change I called my boss, we decided that we would not waive our fee in hopes that this person would not have wanted the policy and would have gone elsewhere. However he went directly through to the insurance company and they made the change for him without charging their fees, so now we are stuck with him for a year.
We will be placing a complaint with our marketing rep. today, due to the fact that he did not pay us or broker fee we have decided to not provided any customer service for him including taking monthly payments. I don't think we can place any complaints with the department of insurance regarding a client but the client can place a complaint against our agency.
Lola
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24
What would you do?
by lola28 inokay guys i need your help.
here is the story, i work in auto insurance and i have a client that has been giving me problems.
about two months ago this guy called in for a quote i gave him a quote and hoped that he would not like it and go else where.
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lola28
Sure if you want him you can have the jerk.
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24
What would you do?
by lola28 inokay guys i need your help.
here is the story, i work in auto insurance and i have a client that has been giving me problems.
about two months ago this guy called in for a quote i gave him a quote and hoped that he would not like it and go else where.
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lola28
Okay guys I need your help. Here is the story, I work in auto insurance and I have a client that has been giving me problems. About two months ago this guy called in for a quote I gave him a quote and hoped that he would not like it and go else where. As it turned out we gave him the best quote and he came in to purchase the insurance. From the get go I realized that soemthing wad not right with him he was rude and very unpleasant. I gave him a price of $40.00 a month and $175.00down which included our broker fee of 75.00 dollars. I disclosed our fee and he got extremly upset, I told him that if he did not like our fees he could go elsewhere. He decided to get the policy, a few days later he called in and screamed at me on the phone, he said he wanted to speak with my manager because he balieved I had ripped him off. I told him I was a manager and that I had disclossed all of our fees, not only had I disclosed our fees but I had also given him the opportunity to go somewhere else and find a better price, he screamed at me some more and then said he was going to sue our office for false advertising.
A month later he comes in and pays for his insurance ( I guess he could not find a better price) any ways two weeks after that he comes in and says he has a new vehicle that he wants to add to the policy, I tell him that it will cost him $150.00 which is what his insurance company charges to add a vehicle to the policy, again he is not happy and demands that I find him another company, I find him another comapany and offer him a $198.00 down payment with a broker fee of $50.00 which is unheard of. He only paid what the company was asking for and said he would pay us our broker fee a week later.
Yesterday he called in and said that he had another car to add to his policy, again I told him what his company charged and he hung up on me as soon as he heard the price. Five minutes later he calls back and again threateans to sue me, and begins cursing at me, I told him to have his lawyer call me and hung up on him. Ten minutes later he calls and asks for the companys phone number and I gave it to him. later he calls back and says that his company only charges a certain ammount and it was not what I had told him, Itold him that his company charged a fee and that we did as well because we do not work for free, again he hung up on me after he said some not so nice things. within thirty minutes I get a phone call from someone at the company who was almost in tears because he was on the other line screaming at her. I expalined the situation at told her that we would not do any changes for free and that he had never paid us our broker fee. She called me later and said he had made such a seen that they did the changes for him without asking for any money just to get rid of him.
So here is my question how would you deal with a client like this? Honestly I feel that he is mentally unbalanced and I really fear for my safety. What should I do? Please help I know all of you will have good suggestions. Sorry this got so long but I needed to vent, I was so unnerved by him that I could not sleep last night. I really feel like he could harm me, any suggestions will be welcomed.
Thanks
Lola
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4
Hey wait a minute..
by lola28 inwhere is james thomas?
i know i have only been posting here for a month or so but i've been lurking on this site for over a year, and i've always enjoyed reading what james thomas had to say.
please let me know if he is okay, he did'nt get sick or something did he?
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lola28
Where is James thomas? I know I have only been posting here for a month or so but I've been lurking on this site for over a year, and I've always enjoyed reading what James Thomas had to say. Please let me know if he is okay, he did'nt get sick or something did he?
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36
When you go shopping, what department can you be found in?
by Dimples in.
most likely i will be found wherever they have shoes.
dimples
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lola28
Books as they are my first love, music and DVDs.
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61
Back To School--School Uniforms, Good or Bad?
by horrible life inwe just got back from texas'.
they had their annual tax free weekend.
with hotel, gas, food, and shopping, we spent $1000.00 easy.
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lola28
Jnat, you are problably right, it just seems more expensive because there are two of them, also aside from having to buy the uniforms we still have to buy clothes for them to wear on the weekends or when they are out of school for vacation because no self respecting 12 year old is going to wear her school uniform to the movies.
Lola (of the two more weeks before we have to go back to school shopping class)
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61
Back To School--School Uniforms, Good or Bad?
by horrible life inwe just got back from texas'.
they had their annual tax free weekend.
with hotel, gas, food, and shopping, we spent $1000.00 easy.
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lola28
My sisters wear uniforms to school and they love it. They don't have to worry about what to wear in the morning, is it less expensive? Nope. The pants they have to wear are about $30.00 dollars each they both need at least four pairs of pants, plus the shirts times two.
Lola
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34
What is your favorite memory of your Mom
by joelbear inmine would definitely have to be coming home from school and smelling hot pecan cookies that mom was just taking out of the oven.
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lola28
KLS, I feel for you.
lola
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44
CAR INSURANCE IS THE BIGGEST RIP OFF IN THE WORLD!!!
by Mary ini just really need to vent here.........i'm just so f**king tired of never having any extra money!!
all's i do is work to pay god damn bills......i just checked the balance on my chequing acct.
and i've got just under $900.00 to last me three weeks.
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lola28
Hey Mary,
Are you in the US and if so can you say what state you are in? You said that you had an accident five years ago I don't know what state you reside in but in California accidents stay on your driving record for three years regardless of whose fault the accident is. However if you have an accident that was not your fault, for example if some one hit you from behind then thats what is called a "non chargable accident" and you insurance company can not increase your premium because of it. You must however show proof that the accident was not your fault.
Also what coverage do you have? You may be paying more if you have as JH said full coverage which is liability and Comprehensive and Collision, if you are financing your vehicle then the finance company would require comp/collision coverage and depending on what State you are in liability coverage could be required under state law. Find out from your agent exactly what your coverages are, do you have uninsured motorist protection, medical payments, rental car and towing? If you have "full cover" what are your deductibles?
If you have more than one car you should be getting a multi car discount and if you have not had any accidents and violations in the last three years you should also be getting good driver discount. You should really shop around because from the info you have given it seems to me that you may be over paying by at least forty dollars.
Do the following:
1. If you are in the US get a copy of you MVR (driving record) you can get copy of this at the DMV for five to ten dollars.
2. write down what coverages you need and want for example do you need comp/collision coverage? If so what do you want your deductibles to be? 99% of the time getting a higher deductible will get you lower monthly payments.
3. Get out your phone book and start getting quotes. Make sure to give all the correct info to the agent giving you the quote if you have any violations on you MVR make sure to disclose them to the person giving you the quote if not tell them you have a clean driving record.If you are getting full coverage it is a good idea to give the VIN # to the agent so that they know exactly what car you want to insure and can give you a more accurate quote.
4. Ask about broker fees, this alone could save you a ton of money, in many states the broker selling you the insurance is required by law to disclose the ammount of his/her broker fee. Remember that broker fees are negotiable.
Lola