Moshe, very interesting that you have posted this.
It has not been a week since I was in a conversation with a couple of other people and we all agreed on the following observation about the BMV, or DMV, whatever.
I handle 90% of my DMV by mail but on the occasions I have to go into an office I cannot help but notice that the class of people there (the customers, not the staff) look like extras from the Grapes of Wrath. The porticos outside are lined up with smokers. Scruffy, unshaven, raggedy clothes, etc.
Why are there no 'regular' looking people? They drive cars too. If this was the county welfare department it would be logical. But the Motor Vehicle department?
Any thoughts?