AudeSapere,
Good point. Could it be that they know they have to be ready to justify this convoluted mess and have much of the content all ready to copy and paste into a letter (perhaps they have some kind of FAQ doc that they copy and paste this material from as needed to address specific questions. It can then be edited to make it more personal. And voilĂ ! A personal letter response that is highly detailed but that takes only a few minutes to throw together and print out.