Thank you agonus. The spin itself is a glaring 'wrong.' If they undid that wrong & stopped spinning, the other wrongs would be more clear. They're messed-up either way. During my entire interaction with them, I have taken a relatively non-argumentative attitude because the very nature of their responses to my questions speaks volumes to me.
Thank you wasblind. The negative impact of their policies cannot be undone because they cannot go back in time. Plus they amplify their overall 'wrongness' by not apologizing. These realities cannot by spun in any way that I can imagine. Who knows maybe they can find a way, but it would take a sick genius to do so.