The whole counting-time thing sounds like my early jobs - pay was by hours and you were paid less if you finished to quickly. Yes, I dawdled and since the time I took was quite comparable to others, no repercussions. Nor do I have any regrets. It was more important to me to bring home the most money for my children than to provide my employer with the best possible value.
When I was paid by results - that all changed.
If you believe in what you are doing and work with a passion, you cannot and don't want to cut corners. I see the blown-up hours reported as a sign of something wrong with the "service", not the people.
Poor Teary.