possum - what you describe is absolutely typical treatment by JWs.
I think the transcript from the first day of the RC stated it best when summing up the religion: "The Jehovah's Witness Church is preoccupied with sin and sinning." They are a punitive religion - experts at finding the bad and absolutely feeble when it comes to healing the sick, feeding the hungry, etc. And it seems that anyone who tries to reach out gets to feel their contemptuous displeasure too. Delightfully non-helpful.
Listener - maybe you're right. It's up to the victim to reach out for help first. So tragic when you compare that to the good Samaritan parable. Maybe witnesses are right: they'll get the help they need in the new system. (heavy sigh)