These articles always seem to show the two sides with a huge gap in ideology between them. Someone can read these two sides and agree with both. It would seem 'reasonable' to have to have some form of 'discipline' in a religion to hold people accountable.
However, JW.org needs to recognize the pscychological vulnerability of people who are shunned. Simply dropping all support to a person in such a fragile state is criminal. Most people are disfellowshipped after that person voluntarily seeks help for a problem they are having. They usually have some pscychological issues going on already. The action is simply a symptom of those issues. They usually already know what they have been doing is wrong (which is why they seek help with the elders). To take away support at that time is not the right course of action. There needs to be a reform put in place which gives a 'time out as they say) but also gives support.